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Customer Loyalty & Satisfaction
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Customer Satisfaction and Loyalty Surveys -
Deliver Critical Customer Feedback
Learn What Customers REALLY FEEL - What They THINK -
What They WANT and NEED
Learn more about our customer surveys now.
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GuideStar customer satisfaction surveys are designed to reveal the critical facts clients need to know about their customers. Using GuideStar's advanced, analytic methods, our professional research consultants provide clients with the key insights, understanding and guidance needed to improve business outcomes - we make recommendations that produce results.

GuideStar customer satisfaction surveys are designed to identify and define:

  • Key drivers of the ideal customer experience
  • Key drivers of customer satisfaction
  • Key drivers of customer loyalty
  • Key drivers of collaborative partner relationships

Customer Satisfaction Survey Benchmarks Show Measurable Improvements

4-year customer satisfaction survey results showing key driver benchmark improvements of a GuideStar client's customer satisfaction survey ratings

GuideStar Analytics

  • Written key findings reports, recommendations and consulting
  • Real-time online reporting - analysis and reports generated in GuideStar's new, 2nd generation Online Report Center (ORC)
  • Advanced statistical analyses and modeling

GuideStar analytics are designed to dig deeper into customer satisfaction and loyalty survey data to reveal underlying causes and critical drivers that provide clients with the means to target their actions for maximum impact with customers:

  • Key driver predictive path models
  • Account scorecard reports
  • Customers at risk/customers of opportunity (CARCOP) reports
  • Relationship Ladders
  • Deep Dialogsm Audits

GuideStar Web-Based Survey Technology

  • Email Message Management System (EMMS)
  • SMART Questionnaires
  • Customized Real-Time Online Report Centers (ORC)

Global, Multi-Language Surveys

  • Global, multi-language, customer satisfaction and loyalty surveys
  • Message and customer satisfaction survey translations
  • Online reporting in native languages
  • Email support for customer satisfaction survey participants in native languages
  • Analysis of open-end native language comments

At GuideStar, we believe in customer satisfaction surveys that lead to improved relationships -- Satisfaction - Loyalty - Partnership. To learn more about our specific customer satisfaction and loyalty surveys and our consulting process, click here.

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