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GuideStar Research White Papers
Customer and Employee Satisfaction-Related White Papers
by GuideStar Analysts

Our staff of research consultants and analysts publish useful, relevant White Papers throughout the year as a service to our clients. To download any paper, just click its link below.

  • Employee Surveys:  A Strategic Organizational Tool
    -- by Caterina C. Bulgarella, Ph.D., Consultant
    Download now.

  • How to Develop an Effective Baseline Customer Satisfaction Survey
    -- by Ira Kerns, Managing Director
    Download now.

  • How to Develop an Effective Employee Survey:
    -- by Caterina C. Bulgarella, Ph.D., Consultant
    Download now.

  • Employee Satisfaction and Customer Satisfaction: Is There a Relationship?
    -- by Caterina C. Bulgarella, Ph.D., Consultant
    Download now.

  • A CEO's Experience with Deep Dialogsm
    -- by Ira Kerns, Managing Director
    Download now.

  • The Meeting Productivity Process: Unleashing the Power of Meetings
    -- by Ira Kerns, Managing Director
    Download now.

  • Internal Communications Audits:  Measuring the Effectiveness of Knowledge
    Transfer Within your Organization
    Download now.

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