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User Administration & Security
User Administration, Access and Login

It's easy and efficient to get your users up and running in the ORC. All our clients enjoy fast and secure password access 24 hours a day, 7 days a week and new users can be activated quickly and easily by a designated survey administrator.

You designate a survey administrator, whom we train to add and remove users and user groups, activate and disable individual users and user groups, assign passwords and specify user data access and permissions through a secure online interface. GuideStar can also act as your survey administrator if desired.

Survey administrators can also build and save report templates for their users to work with in creating custom reports of different population segments, time periods, etc.

Once your users are assigned a userID and password and are activated in the system, they can login to the ORC and work with the survey data to which they have been granted permission. For example, senior managers and organizational leadership may have global access to all survey data, while regional managers' data access can be limited to their individual geographic area and accounts.

Individual users, upon login, can change their passwords and set the type of reporting interface they would like to start with upon entering the ORC.

ORC Usage Reports
If desired, we can track and provide reports of your organization's usage of the ORC, including number of unique user visits, total number of visits, reports saved, etc.

Real-Time Display of Response Rates
Current information about each survey response is shown in real time on the front page of the survey's report interface in the ORC. The number of invitations delivered, the number of completed surveys and the overall response rate are all at your fingertips.

Option of Customized ORC Interface
A customized ORC interface with your company logo and colors can be created for your single survey or multi-survey program. Custom ORC's will be given their own URL on the Internet. Special programming is required to set up a custom ORC.

Real-Time Survey Response Data
Real-time response data is entered into the ORC upon survey completion and submission and is available immediately for display and report generation. Response databases can be exported from the ORC and provided to you in several flexible formats, including CSV and TSV formats as well as native Excel, Access and SPSS formats.

Real-Time Invitation and Response Tracking Increases Response Rates
By tracking individual survey visits, progress through key question sets, early exits and completions, an accurate analysis of responses to the invitation message and the questionnaire can be attained.

These analyses provide insight into message effectiveness and questionnaire structure that can be altered during the course of a survey to increase response rates.

Confidentiality and Data Security
Data integrity and the confidentiality of survey respondents are protected in the ORC's SQL Server databases under SSL security behind a dedicated NetScreen 7XT Managed hardware firewall. Individual survey responses are reported on a respondent's permission-only basis in the ORC. GuideStar's ORC privacy policy is available for review here.

Cleaning, De-Duplication, and Weighting of Survey Data
The ORC will automatically and immediately alert GuideStar's technical support staff of any anomalies in the respondent database. Analysts will examine and correct any anomalies in the database as well as weight the data as appropriate to properly reflect the overall population that the survey sample represents.

User and Survey Administrator Training
The ORC has an intuitive, user-friendly interface. It's so easy, in fact, that most of our users can develop reports without training. However, GuideStar provides live training sessions for designated Survey Administrators, who can then train users within their organization. Customized training programs are available upon request.

ORC User Support
Extensive support options, including an indexed help system and FAQ are available. ORC user support also includes mouse-over tool tips and pop-up illustrations and explanations throughout the ORC.

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