It's easy and efficient
to get your users up and running in the ORC. All our
clients enjoy fast and secure
password access 24 hours a day, 7 days a week
and new users can be activated quickly and easily
by a designated survey administrator.
You designate a survey administrator, whom we train
to add and remove users and user groups, activate
and disable individual users and user groups, assign
passwords and specify user data access and permissions
through a secure online interface. GuideStar can also
act as your survey administrator if desired.
Survey administrators can also build and save report
templates for their users to work with in creating
custom reports of different population segments, time
Once your users are assigned a userID and password
and are activated in the system, they can login to
the ORC and work with the survey data to which they
have been granted permission. For example, senior
managers and organizational leadership may have global
access to all survey data, while regional managers'
data access can be limited to their individual geographic
area and accounts.
Individual users, upon login, can change their passwords
and set the type of reporting interface they would
like to start with upon entering the ORC.
If desired, we can track and provide reports of your
organization's usage of the ORC, including number
of unique user visits, total number of visits, reports
Current information about each survey response is
shown in real time on the front page of the survey's
report interface in the ORC. The number of invitations
delivered, the number of completed surveys and the
overall response rate are all at your fingertips.
A customized ORC interface with your company logo
and colors can be created for your single survey or
multi-survey program. Custom ORC's will be given their
own URL on the Internet. Special programming is required
to set up a custom ORC.
Real-time response data is entered into the ORC upon
survey completion and submission and is available
immediately for display and report generation. Response
databases can be exported from the ORC and provided
to you in several flexible formats, including CSV
and TSV formats as well as native Excel, Access and
By tracking individual survey visits, progress through
key question sets, early exits and completions, an
accurate analysis of responses to the invitation message
and the questionnaire can be attained.
These analyses provide insight into message effectiveness
and questionnaire structure that can be altered during
the course of a survey to increase response rates.
Data integrity and the confidentiality of survey respondents
are protected in the ORC's SQL Server databases under
SSL security behind a dedicated NetScreen 7XT Managed
hardware firewall. Individual survey responses are
reported on a respondent's permission-only basis in
for review here.
The ORC will automatically and immediately alert GuideStar's
technical support staff of any anomalies in the respondent
database. Analysts will examine and correct any anomalies
in the database as well as weight the data as appropriate
to properly reflect the overall population that the
survey sample represents.
The ORC has an intuitive, user-friendly interface.
It's so easy, in fact, that most of our users can
develop reports without training. However, GuideStar
provides live training sessions for designated Survey
Administrators, who can then train users within their
organization. Customized training programs are available
Extensive support options, including an indexed help
system and FAQ are available. ORC user support also
includes mouse-over tool tips and pop-up illustrations
and explanations throughout the ORC.